We know that these are uncertain and challenging times, and your vehicle should be the
   least of your worries. Should you require repairs or routine maintenance, know that the
           Certified Service experts are available to handle your vehicle service needs.
            GM is working with our dealers to help keep our employees and customers
                                       safe while your vehicle is in our care.

        As the current situation continues to evolve, safety remains Certified Service’s overriding priority. At this time, all GM service parts
     distribution facilities remain open and we are continuing to ship parts and accessories to dealerships. We believe that you, our valuable
               customers, deserve to have access to quality vehicles, parts and service, especially during times of uncertainty like these.
                            That’s why GM is working so hard to keep our parts distribution warehouses clean, stocked and operational.

   Here’s a sample of steps being taken at participating Certified Service Dealers to make
        sure your service visit is as stress-free as possible. Please contact your preferred
                                                      Dealer for availability.¹

● Online scheduling tool (updated hours of operation on dealer web pages and search engines)
 
● Quick scheduling by phone also available

● Transportation solutions for customers who leave their vehicle for service; Dealers will get you home safe and bring you back when your vehicle
  is ready
 
● For customers not able to visit a Dealership, pick-up and drop-off service may be available to bring your vehicle to and from the
   appointment

● Use of a drop box for keys with envelopes and forms to provide instructions on desired services
 
  ○ Drop box location and parking options are clearly marked for customers
 
  ○ Before starting work on the vehicle, Dealers will contact you to ensure that all service requirements are understood and carried out correctly
 
● Photographs and digital communications may be used to share information and updates

● Practices are in place to ensure social distancing at our Dealerships
 
● Hand sanitizer is made readily available at service podiums and entrances / exit points
 
● Use of seat covers, steering wheel covers and floor mats during servicing and disinfectants after completion of the service
 
● Electronic payment methods and over-the-phone transactions are encouraged

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