contact us

CONTACT US

CONTACT US

Our customers are important to us. That's why we're here to answer any of your questions, anytime. If you have a question regarding any of our brands, vehicles, or dealers, see below for the best way to contact us.

CONTACT DEALER

In the top right corner of your screen, choose your preferred dealer in order to see their contact details.

CONTACT GM BY PHONE

If you have a question, comment, or problem with a product or service, let us know; we will be happy to serve you.

Our Customer Care Centre hours of operation are:

Monday to Friday: 8:00 a.m. to 11:00 p.m. (E.S.T.)
Saturday: 8:00 a.m. to 5:00 p.m. (E.S.T.)
Closed Sundays

Product and Program questions:

1-800-GM-DRIVE (English, Cantonese, Mandarin)
1-800-463-7483 (French, Cantonese, Mandarin)

Customer Care Centre:

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (TDD users)

Cadillac Customer Care Centre:

1-888-446-2000 (English, French)

Privacy Policy

If you experience any problem with your GM vehicle during its warranty period, round-the-clock Roadside Assistance is available via a toll-free number from anywhere in Canada or the United States.

1-800-268-6800

Privacy Policy

If you or your passenger(s) have a physical disability which prevents you from driving or riding in a factory-equipped vehicle, find out about our Mobility Program for persons with disabilities.

1-800-GM-DRIVE

1-800-263-3830 (TDD users)

Privacy Policy

 

Questions about the Scotiabank® GM®* Visa* Card?

Call us at 1-888-446-6232

Privacy Policy

CONTACT GM BY MAIL

Please mail any vehicle owner related comments, questions, or concerns to our Customer Care Centre at the following address:

General Motors of Canada Company
Customer Care Centre #163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7

Any other business-related correspondence should be mailed to the following address:

General Motors of Canada Company
Main Mailing Department CA1-002-00
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7

GENERAL MOTORS & ACCESSIBILITY

General Motors of Canada Company is committed to interacting, communicating with and providing goods and services to members of the public that are based on the full inclusion of all persons with disabilities. We recognize that people with disabilities may have different needs and we will in accordance with government guidelines, support identification, removal and prevention of barriers for persons with disabilities. General Motors of Canada Company can also provide accessible formats and communication supports where possible for persons with disabilities upon request. General Motors of Canada Company is committed to providing these accessible formats and communication supports in a timely manner. To request an accessible format or communication support, please choose one of the feedback options below that best addresses your needs.

If you wish to view our multi-year Accessibility plan, please click here.

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If you wish to provide General Motors with feedback regarding the manner in which we provided goods or services to yourself or another individual, please choose one of the feedback options below that best addresses your needs.

To contact us by phone:

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (TDD users)

To send us an email: Please .

To contact us by mail, please address your correspondence as follows:

General Motors of Canada Company
Mailcode: CA1 163-00
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7