Contact Us

At GM Our Customers are Important to Us

That's why we're here to answer any of your questions, anytime. If you have a question regarding any of our brands, vehicles, or dealers, see below for the best way to contact us.


Contact Us Online

Use this simple, secured form to submit your comments or questions and we'll get back to you within 24 business hours.


Talk With Live Chat

Need help? Chat online with one of our Customer Care Ambassadors. Live Chat is available Monday-Friday, 8:00 a.m. to 11:00 p.m., Saturdays, 8:00 a.m. to 11:00 p.m. Just click on the "Chat Now" button on the side of the page.


Contact Us By Phone

Give us a call and speak to one of our Customer Care Ambassadors.

Contact Us

If you have a question, comment, or problem with a product or service, let us know; we will be happy to serve you.

 

Our Customer Care Centre hours of operation are:

Monday to Friday: 8:00 a.m. to 11:00 p.m. (E.S.T.)

Saturday: 8:00 a.m. to 5:00 p.m. (E.S.T.)

Closed Sundays

 

Product and Program questions :

1-800-GM-DRIVE (English, Cantonese, Mandarin)

1-800-463-7483 (French, Cantonese, Mandarin)

 

Customer Care Centre:

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (TDD users)

 

Cadillac Customer Care Centre:

1-888-446-2000 (English, French)

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Roadside Assistance

If you experience any problem with your GM vehicle during its warranty period, round-the-clock Roadside Assistance is available via a toll-free number from anywhere in Canada or the United States.

1-800-268-6800

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GM Mobility Program

If you or your passenger(s) have a physical disability which prevents you from driving or riding in a factory-equipped vehicle, find out about our Mobility Program for persons with disabilities.

1-800-GM-DRIVE

1-800-263-3830 (TDD users)

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GM Card

Questions about the new Scotiabank GM Visa Card or the previous GM Card?

Call us at 1-888-446-6232

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Contact Us By Mail

Send us a letter with your question or comments.

Contact us

Please mail any vehicle owner related comments, questions, or concerns to our Customer Care Centre at the following address:

General Motors of Canada Company

Customer Care Centre #163-005

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7

 

Any other business related correspondence should be mailed to the following address:

General Motors of Canada Company

Main Mailing Department CA1-002-002

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7


General Motors & Accessibility

At GM we're committed to giving people with disabilities an equal opportunity to provide feedback, and access any information they may need.

Contact Us

General Motors of Canada Company is committed to interacting, communicating with and providing goods and services to members of the public that are based on the full inclusion of all persons with disabilities. We recognize that people with disabilities may have different needs and we will in accordance with government guidelines, support identification, removal and prevention of barriers for persons with disabilities. General Motors of Canada Company can also provide accessible formats and communication supports where possible for persons with disabilities upon request. General Motors of Canada Company is committed to providing these accessible formats and communication supports in a timely manner. To request an accessible format or communication support, please choose one of the feedback options below that best addresses your needs.

If you wish to view our multi-year Accessibility plan, please click here.

You'll need Adobe Acrobat Reader to view this document. Click to download from adobe.com.

If you wish to provide General Motors with feedback regarding the manner in which we provided goods or services to yourself or another individual, please choose one of the feedback options below that best addresses your needs.

 

To contact us by phone

Customer Care Centre:

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (TDD users)

 

To chat with a Customer Care Ambassador:

Click the Live Chat button located on the right hand menu.

 

To send us an email: Please click here.

To complete an on-line form: Please click here.

 

To contact us by mail, please address your correspondence as follows:

General Motors of Canada Company

Mailcode: CA1 163-005

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7